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Position Overview: You are a frinedly, customer-focused individual who understands the importance and intricacies of being ready to serve the customer. As such you have the understanding, skills and resources to deliver the optimal customer experience. In a performance driven culture you excel at executing the Customer Service Strategy and delivering results. You are a team player who has earned the respect of your peers through commitment, partnership and effective communication.
Position Highlights:
- Execute the appropriate selling behaviours consistently
- Build you client base through the Prefered Customer Service Program
- Leverage product knowledge as a differentiating factor in the service experience
- Understand the competitive market and be aware of your commodity
- Demonstate appropriate selling behaviours and achieve key performance indicators to deliver business objectives
Qualifications:
- Ability to translate behaviours into optimal selling experience and achievement of results
- Scheduling availability includes days, evenings and weekends
- Demonstrated customer focus
- Detail oriented; results oriented
- Demonstrated strong communication skills
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Operate cash register
- Operate computerized inventory record keeping and re-ordering systems
- Work with minimal supervision
- Customer service oriented
- Process money, cheque and credit/debit card payment
- Provide advice about merchandise
- Suggest ways to care for goods
- Suggestive selling
- Negotiate credit terms, trade-in allowances, warranties and delivery dates
Type Of Experience
- Salesperson/clerk
Work Setting
- Department store
Product Experience/Knowledge
- Appliances
- Furniture and house furnishings