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Come build your career with Armtec!
We are a leading Canadian infrastructure and construction company with a strong customer base and projects around the world. In Canada, we have 48 locations with approximately 2,000 employees serving national and regional public and private sector markets with exceptional product range combined with creative engineered solutions and unparalleled customer service.
We are looking for a Customer Service Representative to provide customer service excellence and technical support to Armtec customers.
Principle accountabilities include, but are not limited to:
Responding to phone and fax inquiries from contractors and consultants to provide technical information for design and installation of various types of civil projects;
Estimating materials for projects by examining contract drawings and specifications to compile quantities for quotation purposes;
Calculating prices and sending quotations to contractors and consultants based on company marketing principles; and
Proactively tracking tender results by contacting purchasing departments, consultants, and contractors to follow up on opportunities to maximize overall sales performance.
Minimum Qualifications:
High School Diploma; College Diploma (technical discipline) an asset
Previous industry experience in similar products and services an asset
Previous experience as a Sales/Customer Service Representative
Proficient in Microsoft Word, Excel; AutoCAD and SAP an asset
A strong technical aptitude and understanding of customer service coupled with a high level of professionalism will contribute to your success in this role.
Essential Skills
- Reading text
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
- Not applicable
Specific Skills
- Access and process information
- Sell merchandise
- Investigate complaints
- Explain the type and cost of services offered
- Answer inquiries and provide information to customers
- Perform general office duties
Work Conditions and Physical Capabilities
- Work under pressure
- Tight deadlines
- Attention to detail
Security and Safety
- Basic security clearance
Business Equipment and Computer Applications
- Windows
- Spreadsheet software
- Electronic mail
- Database software
- Business diagramming software
- General office equipment
- Internet browser
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