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We are currently taking applications for the position of Part Time Membership Service Representative at our Health, Fitness and Recreation Centres. This person will report directly to Laura Jaworski, Membership Services Supervisor.
The Membership Sales & Service Representative is part of a team that ensures all key indicators of sales and customer service are met and/or exceeded. The Membership Sales and Service team ensures all members and potential members receive excellent service and accurate information, leading to an improved experience as a member of the YMCA of Moose Jaw.
Duties & Responsibilities
- To adhere to the YMCA Child Protection Policies and Procedures
- To achieve planned results through personal initiative with the Association's guidelines and policies.
- To follow and practice the Sam 2.0 guidelines in everyday responsibilities.
- To promote membership sales, services and programs in a positive and professional manner.
- To strive to stay informed and up to date on all YMCA programs and services
- To work consistently on day to day tasks throughout shift.
- To serve each member, participant, potential member, volunteer and staff with prompt, courteous service when they visit the YMCA in person or call on the phone.
- To maintain confidentiality in all matters related to membership and the YMCA as a whole.
- To support and work as part of a staff/volunteer team to ensure excellent customer service.
-To be responsible for the safety and security of members/participants.
- To be responsible for the security of cash and to process a cash out of sales at the end of shift.
- To ensure compliance with YMCA policies and procedures.
Qualifications & Requirements
- Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search and Child Welfare Check
- Valid First Aid & CPR Level C
For a detailed job description visit www.moosejawymca.ca.
Essential Skills
- Reading text
- Document use
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Credentials (certificates, licences, memberships, courses, etc.)
- First Aid Certificate
- CPR Certificate
Specific Skills
- Access and process information
- Receive application forms
- Receive payments
- Maintain records and statistics
- Issue receipts and other forms
- Investigate complaints
- Explain the type and cost of services offered
- Arrange for billing for services
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
- Receive and log complaints
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Standing for extended periods
Security and Safety
- Criminal record check (abstract)
- Credit check
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Database software
- General office equipment