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Hotel front desk clerks perform some or all of the following duties:
-Maintain an inventory of vacancies, reservations and room assignments
-Register arriving guests and assign rooms
-Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
Employment Requirements:
-Completion of secondary school Gr 12 or equivalent is usually required
-Front Desk Hotel experience is preferred but not necessary but with customer service management experience
-With cashiering or accounting experience
-Willing to work flexible hours weekends and holidays
-Available to start immediately
- We can also apply for your SNIP.
Essential Skills
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Computer use
Credentials (certificates, licences, memberships, courses, etc.)
- Not applicable
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Work with minimal supervision
- Customer service oriented
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
- Hospitality industry
Type of Bookkeeping and Accounting
- Cashiering
Business Equipment and Computer Applications
- Computerized reservation system
- Basic computer skills (will train)
- Hotel Soft
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