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Elk Ridge Resort is currently accepting applications for Hotel Front Desk Agents
Duties include:
make room reservations, provide information and services to guests and receive payment for services.
Maintain an inventory of vacancies,
reservations and room assignments
Register arriving guests and assign rooms
Answer inquiries regarding hotel services
and registration by letter, by telephone and in
person, provide information about services
available in the community and respond to guests'
complaints
Compile and check daily record sheets,
guest accounts, receipts and vouchers using
computerized or manual systems
Present statements of charges to departing
guests and receive payment.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
Specific Skills
- Provide information on hotel facilities and services
- Exchange foreign currency
- Work with minimal supervision
- Customer service oriented
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
- Train staff
- Take, cancel and change room reservations
- Store and retrieve luggage
- Process group arrivals and departures
- Process telephone calls
- Process wake-up calls
- Maintain occupancy statistics
- Arrange services required for guests with special needs
- Keyboarding
- Secure guests' valuables
- Investigate and resolve complaints and claims
Work Setting
- Resort
Work Location Information
- Staff accommodation available
Security and Safety
- Bondable
Type of Bookkeeping and Accounting
- Cashiering
- Basic record keeping
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet software
- Multi-line switchboard
- General office equipment
- Internet browser
- Computerized reservation system
- Basic computer skills (will train)
- Hotel Soft