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You can find out all about Itracks at our website - www.itracks.com. Itracks is the leader in online market research product and service development. We are an award-winning and locally owned company.
We are looking for Software Support Specialist/ Web Developer to join our team. The position includes the following:
- First level technical support for itracks' proprietary qualitative research software application
- Liaison between project participants and itracks Operations; distribute feedback regarding participant comments and concerns
- Respond to participant inquiries and problem solving in a professional and effective manner
- Assist in the development of training documentation as required
- Confirmation calls for participant recruitment
- Web development of a client portal
- Development of marketing materials
This position must be performed out of the Saskatoon office location.
Qualifications:
- Post-secondary diploma, certificate or degree
- Strong communication skills, customer service skills and computer / software skills
- Web development experience using WordPress or a similar platform
- Excellent interpersonal, written and oral communication skills
- Ability to document processes and procedures effectively
- Superior organizational and time management skills
Computer and Technology Knowledge
- Internet
- JavaOS
- Spreadsheet software
- Image editing software
- Web site creation and management software
- Programming languages
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
Applications
- Adobe Photoshop
Specific Skills
- Consult with clients to develop and document web site requirements
- Prepare mock-ups and storyboards
- Develop web site architecture and determine hardware and software requirements
- Source, select and organize information for inclusion and design the appearance, layout and flow of the web site
- Create and optimize content for web site using a variety of graphics, database, animation and other software
- Lead and co-ordinate multidisciplinary teams to develop web site graphics, content, capacity and interactivity
Work Setting
- Help desk
Programming Languages
- JAVA
- HTML
Work Conditions and Physical Capabilities
- Work under pressure
- Attention to detail
Security and Safety
- Basic security clearance
- Confidential security clearance
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