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The General Manager is responsible for managing staff and the everyday operations of the hotel while delivering a positive guest experience and managing profitability. Maximization of financial performance, guest satisfaction, and staff development within established quality standards.
Supervise & direct all operational aspects of the Hotel.
Responsible for the hiring, training and discipline of all hotel staff.
Develops and monitors the scheduling to ensure consistency in staffing and service levels;
Implementing the approved budget and monitoring revenues and costs on a daily basis
Controlling costs by adhering to standards of operations for forecasting, budgeting, scheduling & payroll control.
Makes and executes key decisions to keep property moving forward towards achievement of goals.
Strives to improve service performance.
Ensures employees are treated fairly and equitably.
Maintains an appropriate level of community public affairs involvement.
Executes marketing, sales, and operational activities, producing results that meet or exceed the hotels business plan.
Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints.
Three years of experience in hospitality or customer service
Two years of supervisory/management experience with clearly demonstrated experience in managing team members
Strong interest in community involvement
Excellent time management skills with clearly demonstrated ability in organizing your time effectively against numerous priorities
Computer skills and experience in using Microsoft Excel, Word, Outlook
Experience and capability to effectively perform sales related activities
In-depth knowledge of the hotel/leisure/service sector
Food and Beverage Management experience would be an asset.
Valid class 5 license
Must be bondable