Job Order Detail

Description

Plans department objectives
Keeps abreast of regulations and bylaws governing maintenance work, such as those concerning the removal of hazardous waste, etc.; understands and observes them.
Ensures that all documents required by the manufacturer are available and properly completed.
Examines the rules applying to warranty policy, understands and implements guidelines with regard to warranties, sees that claims are appropriately processed and forwards details and clarifications on the warranties to customers.
Maintains a top quality repair service and reduces returns to the shop.
Keeps up-to-date on new equipment and tools, and makes purchasing recommendations.
Sees to the cleanliness of the work areas and customer waiting room.
Ensures that special tools are properly maintained and stored and that stock is sufficient.
Prepares lists of labor costs for the more routine maintenance jobs.
Verifies the performance of the employees in his/her department
Holds periodic meetings of department personnel.
Endeavors to promote harmony and a team spirit within his/her department and with all other dealership departments.
Plans and/or organizes the technical training, and refers employees to appropriate training schools, as necessary.
Verifies the technicians daily productivity reports, as well as the documents used to prepare the payroll.
Regularly evaluates the performance of the personnel
Builds and maintains smooth relations with the customers, to obtain their loyalty.
Builds and maintains smooth relations with professional training schools.
Ensures that all customers are welcomed as soon as possible, and that they are given reasonable estimates of the costs and time required for their repair jobs and maintenance work.
Handles customer complaints as soon as possible, based on dealership guidelines.
Is responsible for workplace health and safety.
Performs other tasks, based on management requirements and instructions.