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PRIMARY FUNCTION:
Provide, fast, friendly service by actively seeking out customers to assess their needs and provide assistance. This position has an emphasis on department and product knowledge; provide information on product features and be familiar with related items in order to sell an entire project. Computer knowledge and mathematical skills are required.
JOB DUTIES AND RESPONSIBILITIES:
- Actively seek out and offers a friendly greeting to customers in his/her designated department and throughout the store
- Asking open ended questions about customers' projects in order to determine their needs and level of expertise. Be enthusiastic with the customer, when necessary, handle several customers at once.
- Answering questions about merchandise according to the customers' level of expertise
- Escorting customers to appropriate merchandise, regardless of department
- Describing features and benefits of merchandise
- Explaining the steps needed to complete projects and the products needed
- Acquiring beginner product knowledge in adjacent departments
- Turning over customer to Sales Specialist when needed
- Executing daily stock maintenance: all products are signed, displayed, lit and clean
- Assisting with displays