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Manage retail staff including cashiers and people working on the floor.
Maintain inventory and ensure items are in stock.
Maintain stores cleanliness and health and safety measures.
Organize and distribute staff schedule.
Coach, counsel, recruit, train and discipline employee.
Identify current and future trends that appeal to consumers.
Ensure standard for quality, customer service and health and safety are met.
Help retail sales staff achieve sales targets.
Handle customers questions, complaints and issues.
Essential Skills
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own vehicle
Additional Skills
- Prepare work schedules
- Hire and train or arrange for training of staff
Supervisory Experience
- Retail salespersons and sales clerks
- Cashiers
Specific Skills
- Supervise and co-ordinate sales staff and cashiers
- Resolve customer complaints and supply shortages
- Prepare reports on sales volumes, merchandising and personnel matters
- Assign sales workers to duties
Work Setting
- Retail establishment
Work Samples
- Product sample
Ability to Supervise
- 5 - 10 people
Work Location Information
- On-site customer service
- Urban area
Work Conditions and Physical Capabilities
- Combination of sitting, standing, walking
Own Tools/Equipment
- Cellular phone
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