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Information Technology Support Specialist

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Job Order #: 5399358

NOC: 2282
Employer Name:
SUPREME BASICS
Posted Date:
29-Oct-2014
Location:
REGINA
 
# of Positions:
1
Employment Terms:
Full Time
Education:
Grade 12
Experience:
1-2 Years
Apply By:
12-Nov-2014
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
SUPREME BASICS
Contact Name:
Lann Cowman
Contact Email:
lann.cowman@supremebasics.com
Employer Website:
www.supremebasics.com


Description

The primary function of this position is to provide first level support and response to internal users in the areas of workstation trouble shooting, preventative maintenance, installing and maintaining software.
The primary goal of this position is to drive customer satisfaction by ensuring support board tickets are handled and prioritized in an accurate, efficient and courteous manner, within allocated timelines. Forward tickets to external vendors and systems administrators as required.
Responds to support board tickets, gathers accurate information, prioritizes needs and leads users through technical problems.

-Maintain communications with end users during the problem resolution process.
-Install, modify, test, clean and repair computer hardware and software for operation.
Troubleshoots a variety of technical issues.
-Liaison between end users and internal second level support staff to assure accurate problem interpretation and resolution.
-Updates and maintains company user access records to software, mail server accounts, and active directory accounts.
-Communicate escalating problems with Information Systems Manager as they become known.

Required Skills,Abilities:
-Strong working knowledge of computers, operating systems, various software applications (Word, Excel, Access, etc.) and the Internet.
-Strong aptitude in O.S repairs, spyware removal, virus removal, hardware, troubleshooting and upgrades.
-Maintain strict adherence to confidentiality.
Strong research, analytical and problem solving skills.

 

Skills and Abilities

Computer and Technology Knowledge
 - Windows
 - Linux
 - Hardware
 - Applications - desktop
 - Applications - enterprise
 - Mail server software
Essential Skills
 - Computer use
 - Continuous learning
Specific Skills
 - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
 - Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Work Setting
 - Help desk

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