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Guest Services Representative

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Job Order #: 5398967

NOC: 1473
Employer Name:
Saskatchewan Indian Gaming Authority Inc.
Wage/Salary Info:
$13.4600 / hour
Posted Date:
28-Oct-2014
Location:
YORKTON
 
# of Positions:
2
Employment Terms:
Casual
Apply By:
10-Nov-2014
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
Saskatchewan Indian Gaming Authority Inc.
Contact Name:
Human Resources
Contact Phone:
.
Employer Website:
www.siga.sk.ca.careers/our-culture/


Description

Job ID J0714 - 1849

Education
Successful completion of a Grade 12 or GED diploma or a combination of relevant education, training and/or experience.

Experience
Experience in the Gaming and/or the Hospitality industry.
Experience interacting with the public and providing exceptional customer service.
Experience processing cash, debit or credit card as payment.

Knowledge
Knowledge of SIGA's guiding principles, structure, and First Nations culture.
Proficient in the use of MS Word, Excel and Outlook, with the ability to learn additional programs as required.
Knowledge of casino department functions and casino promotions.

Skills and Abilities
Ability to select the appropriate communication methods and tools, depending on the audience and situation.
Ability to provide exceptional hospitality based on First Nations values.
Ability to follow direction and work within established procedures.
Ability to work independently, be reliable and take personal responsibility for tasks and deadlines.
Ability to work as part of a team, demonstrating respect and consideration for others.
Main Duties
Reporting to the Guest Services Manager and under the supervision of the Guest Services Supervisor, this position provides convenient services to Casino guests by responding to general inquiries and providing information on Casino services, events and promotions. Responsibilities include: Providing a wide variety of information to guests, assessing urgency and information needs, and referring as appropriate. Assisting guests with Players Club enrollment and information. Answering the Casino switchboard. Working the coat check as seasonally required. Selling event tickets. Tracking inquiries and activities to guide improvements and adjustments to processes and services. Maintaining a tidy and well-organized workspace. Participating in other projects and activities as required, in support of Guest Services operations.

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