Job Order Detail

Description

POSITION CONCEPT

*** THIS POSITION IS LOCATED IN MOOSE JAW, SK ***

The CSR plans for and executes service activities on all assigned products to maximize their availability.  The CSR is assigned a full workload, is knowledgeable and experienced in all service requirements and diagnostic/maintenance procedures. The CSR has an understanding of network environments and a conceptual knowledge of software. The CSR is familiar with the team concept and works well in a team environment.

TECHNICAL RESPONSIBILITIES
The CSR will diagnose and correct failures to assigned equipment using all appropriate service aids, tools and resources. The CSR will restore a failing device to proper working operation in minimum time. The CSR will trouble shoot and return to operation software products including but not limited to Microsoft Office 2010.

The CSR should understand customer network architecture and protocols and be able to perform problem determination on a customers network.
Which includes maintaining accurate records and appropriate on site parts/tools inventory, updating diagnostics and service documentation, etc.

The CSR stays abreast of all new technologies relating to the environment in which they work.

SKILLS EDUCATION / EXPERIENCE

Preference will be given to a candidates that  have a Technical College Degree in electronics or equivalent experience.

The CSR will have a minimum of 1 to 2 years experience maintaining tier 1 computer systems.

The CSR will be technically proficient through training or field experience in the following areas:
Should hold a COMPTIA A+ certification.
Desktop Computer repair.
Microsoft Windows Operating Systems support.
Laptop Repair and Printer Repair experience.
Audio/Visual equipment experience a definite plus.