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Saskatchewan Indian Institute of Technologies
Call Centre Evaluator
Competition #: F-0030
General Accountability
SIIT is currently looking for a Call Centre Evaluator in the Nutrition North Canada Program. Under the supervision of the Acting Manager for the Call Centre, the incumbent is responsible for ensuring accurate, timely and efficient evaluation on claims to provide excellent customer service to suppliers and vendors for the purposes of building lasting professional relationships.
Specific Accountabilities
1. Client Service
2. Administration
Evaluate and verify claims as provided
Clear deficient lines on claims
Complete log-in notes accurately and concisely in multiple databases
Recognize and document trends in deficiencies on claims
3. Relationship Management
Works closely with other staff to ensure an organized and effective working environment
Demonstrates openness and respect for the opinions and ideas of others
Maintains cooperative relationships throughout the organization
Demonstrates a pleasant and professional manner when speaking with clients and stakeholders
Required QUALIFICATIONS and EXPERIENCE
A diploma or certificate in basic secretarial/office management combined with at least one year of related experience is preferred. Equivalent combinations of education and experience may be considered. Good working knowledge of MS Office including Word, Access, Excel, Power Point, and Outlook. Knowledge of a First Nation language or culture is preferred. Must be able to pass a Personal Screening Consent and Authorization form as well as Screening Certificate and Briefing form provided by the Government of Canada.
REQUIRED COMPETENCIES
The following performance competencies are considered essential to this position.
Effective Communication
Flexibility and Adaptability
Initiative
Results Oriented
Teambuilding and Collaboration
Relationship Building
Self Management
Essential Skills
- Reading text
- Oral communication
- Working with others
- Job task planning and organizing
- Computer use
Specific Skills
- Access and process information
Work Setting
- Business services
Work Location Information
- Urban area
Business Equipment and Computer Applications
- Windows
- General office equipment
- Internet browser
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