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We are looking for an organized, self-motivated person to take on the role of Member Care Coordinator. This role is a great opportunity for someone looking to gain experience with a reputable and stable Canadian company. The Member Care Coordinator is a first point of contact for our Members (customers) and must provide exceptional customer service at all times.
As a Member Care Coordinator, your responsibilities will include, but are not limited to, the following:
Manage incoming calls
Make outbound calls to Members
Answer basic tax, bookkeeping, Kashoo, payroll, T4 questions
Schedule Member appointments with field staff
Prepare correspondence
Provide exemplary customer service to Members
As an ideal candidate for this position you will have the following:
2+ years of customer service, accounting and/or administrative experience
Superior organizational skills
The ability to problem solve and resolve conflicts (calendar and appointment schedules)
Outstanding customer service and well-developed telephone skills
Excellent written, verbal and interpersonal skills
An aptitude for learning to use internal databases and computer systems
The benefits of working with FBC:
Competitive Medical/Dental/Life/Disability Benefits
Health Spending Account
Ongoing training and support
Career advancement opportunities- FBC has a promote from within focus
Regular staff social events
A charitable donation matching program for all staff
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
Specific Skills
- Establish work priorities
- Ensure procedures are followed
- Ensure deadlines are met
- Carry out administrative activities of establishment
- Assemble data
- Prepare periodic and special reports, manuals and correspondence
- Oversee and co-ordinate office administrative procedures
Work Setting
- Private sector
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
Security and Safety
- Basic security clearance
Business Equipment and Computer Applications
- Windows
- Word processing software
- Electronic scheduler
- General office equipment
- Accounting software
- Internet browser
- Electronic mail
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