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Reporting to the Business Technology (BT) Lead in Regina, the incumbent will provide technical support and services for Postmedia BT primarily from The Saskatoon StarPhoenix office.
Responsibilities include
Analyze, diagnose and solve problems;
Install and support desktop/laptop, and support server technology related hardware and software;
Ensure security procedures are implemented and enforced;
Provide timely and customer service focused technical assistance for end-user support issues;
Provide basic training and guidance to users;
Process issues using a problem management database/Service desk system;
Maintain existing documentation according to defined standards and develop new procedures and documentation as required;
Maintain IT related assets inventory;
Handle traditional IT operations related functions;
Perform and attend to other duties as required.
Qualifications include:
Microsoft and/or Apple Certifications that relate to the above responsibilities, and experience would be an asset;
Technical school and/or a combination of some university combined with experience will be considered;
Working knowledge of VMware, JAMF,SCCM, Windows 2003/2008/XP/Windows7 and/or Apple OS X an asset;
Excellent knowledge using all Microsoft Office applications;
Excellent analytical skills;
Strong communication and interpersonal skills, ability to maintain positive communications under pressure;
Highly organized and able to work comfortably in a multi-task environment;
Ability to effectively prioritize and execute tasks in a deadline driven environment and with limited supervision;
A team player with excellent customer service skills with the ability to work with a variety of customers at all levels;
Must be able to work flexible hours (days, nights and week-ends) and be available to meet response time requirements when on call.
Computer and Technology Knowledge
- Windows
- Word processing software
- Unix
- Linux
- Internet
- Database software
- MAC
- Hardware
- Device drivers
- Networking hardware
- Intranet
- Servers
- Applications - desktop
- Applications - enterprise
- File management software
- Multimedia Software
- Spreadsheet software
- Presentation software
- Office Suites
- Electronic mailing software
- Electronic scheduling software
- Communication software
- Image editing software
- Desktop publishing software
- Data analysis
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Travel expenses paid by employer
Credentials (certificates, licences, memberships, courses, etc.)
- Information Systems Professional (ISP)
Specific Skills
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
Own Tools/Equipment
- Internet access
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