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Responsible for greeting customers, processing and upselling reservations, receiving and answering phone calls, opening and closing rental agreements, billing customers for rentals, responding to customer questions and complaints in a fair and timely fashion, selling incrementals, complete and file all documentation, provide administrative support to manager.
1. Greet customers, process rentals using effective sales techniques and exceptional customer service. Ensuring accuracy and proper signatures and proper filing occurs with each rental.
2. Receive phone calls, book and confirm reservations. Address any customer issues and take proper messages.
3. Maintain and update rental agreements when necessary; contact customers for overdue contract and adjust accordingly, adjust fuel and kms on closed rental agreement and bill out accordingly.
4. Complete review and submit various reports including sales logs, damage files, revenue in progress and gas and kms sheets, and specialty sheets.
5. Calling Customers to let them know if damage was found on their Car, if a lost and found item was left behind.
6. Charging customers for smoking and stone chips as they occur.
7. Maintain cleanliness of rental location office.
8. Posting commissions daily.
9. . The team lead will help the CSRs to follow up on customer concerns and discrepancies and damage customer files.
10. Calculating Sales logs
11. The team lead will help the CSRs to follow up on customer concerns and discrepancies and damage customer files.
12. Assist in ensuring proper maintenance is being done on our fleet; including making sure damaged cars are being taken care of in a timely fashion.
13. Follow Avis dress code as outlined in the Taylor Automotive group employee handbook.
14. Inventory and list all office supplies and ensure these items are in stock and available.
15. Perform related responsibilities required or assigned.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
- Valid driver's licence
Specific Skills
- Access and process information
- Sell merchandise
- Receive payments
- Maintain records and statistics
- Issue receipts and other forms
- Investigate complaints
- Explain the type and cost of services offered
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
- Receive and log complaints
Work Setting
- Tourism
- Public sector
- Business services
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Manual dexterity
- Attention to detail
- Hand-eye co-ordination
Security and Safety
- Driver's validity licence check
- Driving record check (abstract)
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
- General office equipment
- Internet browser
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