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easyhome is Canadas largest merchandise leasing company, with locations coast to coast. Our retail stores are at the heart of our tight-knit corporate community. We pride ourselves on our commitment to our employees, with industry-leading compensation and incentives, an outstanding team culture, and unlimited advancement opportunities.
If youre a hardworking, driven, and committed individual interested in advancing your career, join us and make yourself at home.
CUSTOMER RETENTION SPECIALISTS
As a Customer Retention Specialist, you will:
*Promote sales growth by providing excellent customer service and creating longstanding relationships with customers in-person and over the phone
*Maximize store revenues by overseeing accounts and collection activities
*Manage weekly account receivables and overdue accounts
*Ensure store pick-up to delivery ratio remain on target
*Assist with some heavy lifting when furniture is unpacked, moved, and set-up in the showroom
What you need to work with us:
*1-2 years experience providing excellence in sales, customer service, collections, and/or account management
*Ability to understand customer needs and a desire to build enduring customer relationships
*Outstanding problem solving and negotiation skills, and the ability to work well in fast-paced and demanding situations
*Strong organizational, time management, computer, and math skills are assets, as is familiarity with financial documents
*Secondary School Diploma is preferred
*Valid drivers license, clean drivers abstract, clear background check, and ability to be insured on a vehicle
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Specific Skills
- Access and process information
- Answer inquiries and provide information to customers
Work Conditions and Physical Capabilities
- Attention to detail
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