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City and Linehaul Dispatcher

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Job Order #: 5393315

NOC: 1475
Employer Name:
Gardewine Group Inc
Posted Date:
02-Oct-2014
Location:
SASKATOON
 
# of Positions:
1
Employment Terms:
Full Time
Education:
Adult Basic Education (ABE 12) Grade 12
Experience:
0-6 Months
Apply By:
31-Oct-2014
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
Gardewine Group Inc
Contact Name:
Mike Chute
Contact Fax:
306-665-1301
Contact Email:
hr@gardewine.com
Employer Website:
www.gardewine.com


Description

Gardewine Saskatoon is recruiting for a City and Linehaul Dispatcher.
This position reports to the Terminal Manager and is responsible for completion of all day-to-day activities associated with the City and Linehaul dispatch function. The successful candidate will ensure a consistently high level of customer service. This position will work Monday to Friday, 11:00am to 7:00pm with some additional on-call duties. Hours may vary depending on customer and operational requirements.

Job Duties:
1. Efficiently dispatch Linehaul and City delivery equipment and work assignments to available drivers.
2. Verify all pick-up and delivery calls are completed.
3. Monitor ongoing productivity and efficiencies of the drivers and equipment.
4. Communicate service concerns to drivers, supervisors or customers as required.
5. Data entry of shipment information into the city dispatch computer system accurately and quickly.
6. Receive incoming calls from customers.
7. Assist with customer inquiries as required.
8. Prepare and file dispatch reports.
9. Communicate with drivers regarding equipment condition and status.
10. Other duties as assigned.

Qualifications:
1. Excellent interpersonal and organizational skills with a strong customer focus.
2. In-depth knowledge of the Saskatoon service area.
3. Previous dispatch experience preferred.
4. Able to work in a fast paced office environment.

 

Skills and Abilities

Essential Skills
 - Reading text
 - Document use
 - Writing
 - Oral communication
 - Working with others
 - Problem solving
 - Decision making
 - Critical thinking
 - Job task planning and organizing
 - Finding information
 - Computer use
Additional Skills
 - Monitor personnel workloads and locations
Ability to Supervise
 - 16 - 20 people
Work Conditions and Physical Capabilities
 - Fast-paced environment
 - Work under pressure
 - Attention to detail
Dispatcher Specific Skills
 - Operate computer-aided communications and dispatching equipment
 - Dispatch personnel according to schedules and work orders
 - Advise vehicle operators of traffic and other problems
 - Follow-up on issues with work orders
 - Knowledge of highway trucking and associated rules and regulations
Business Equipment and Computer Applications
 - Windows
 - Word processing software
 - Spreadsheet software
 - Electronic Mail
 - General office equipment
 - Internet browser
 - Dispatch management service software
 - Monitoring and tracking software

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