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CIBC Telephone Banking offers customers a simple, convenient way to bank. Our employees provide professional sales and service support, helping customers make the right product choices. With contact centres in Regina, Toronto and Halifax, we are a national channel.We deliver financial services to over 940,000 active customers, annually fulfilling 110 million financial transactions and generating over $2.8 billion in sales.
Are you a person that would:
- Thrive in an environment of providing world class customer sales and service?
- Enjoy providing information to existing and potential customers via telephone regarding CIBC?s full range of products and services?
- Be motivated by providing customers with a superior sales and service experience?
- Meets sales targets by recognizing opportunities and actively promoting and selling products and services that matter to our customers?
Requirements:
To be successful in the role you must have:
- Minimum one year customer service experience
- Excellent communication skills
- Computer literacy in a Windows environment
- Experience fulfilling customer expectations while complying with policies, practices and procedures
- Strong experience multi-tasking
- Developed problem solving and decision making ability
Special conditions:
Please note that the shifts these outbound teams work anywhere from noon to 10pm on weekdays and Saturdays are typically from 8:00-5pm. Mornings, Sundays and statutory holidays are not required from this team.
This position is scheduled to commence in Regina, Saskatchewan October 27th, 2014
CIBC thanks all applicants for their interest; however only those selected for an interview will be contacted.
* Relocation assistance is not available with this opportunity.
Essential Skills
- Reading text
- Oral communication
- Problem solving
- Finding information
- Computer use
Additional Skills
- Know and use computer hardware and software
Specific Skills
- Promote sale of credit and loan services
Work Setting
- Financial institution
- Bank
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