Job Order Detail

Description

You will need to be an organized hard-working individual who enjoys working in an active environment, embracing the culture of continuous improvement. Your challenges will include being punctual and reliable, yet flexible to new systems and procedures, arriving at the office each morning with positive drive and a proactive approach. You will be able to cope with increasing workload, yet prioritize and manage your time to achieve maximum results. You should enjoy relating to customers and have an inspiring trustworthy manner to care for their needs.
A strong understanding of Microsoft Word, Outlook and Excel is important. You will be willing to learn to operate our SAP Business One ERP system.
Your initial responsibilities will include:
Inside Sales Support
Order Processing
Customer Service
Dealer Support Duties
Telephone Answering
Accounts Receivable
Goods Returns
Your management responsibilities will include:
Manage future Customer Services Associates
Regular reporting to the General Manager
Attending and supporting weekly management meetings with the management team
KPI (Key Performance Indicator) creation and management
Assist in developing and executing strategic goals for the Customer Service department