Job Order Detail

Description

The Staples Account Specialist (SAS) will be responsible for outbound calling in accordance with program strategies, and is responsible for the satisfaction and growth of the U.S. customers called, while utilizing internal resources to overcome obstacles.

Job Duties
. Make tactical sales generating/enrollment outbound calls within the SAS campaign, and handle periodic inbound activity and callbacks.
. During the course of the live conversation, act as the customers primary liaison to Staples in regards to product, pricing, billing, etc.
. Utilize contact management software and order entry system to track and capture information
. Update customer data and maintain data integrity as required
. Contribute to Staples sales, including product category penetration and customer retention
. Meet or exceed sales goals through customer interaction on spending patterns and new product opportunities
. Distribute promotional material in support of campaigns as required
. Utilize the Staples Inside Sales Departments selling strategy to accomplish campaign goals

Job Knowledge/Experience

Customer focused
Time Management skills
Computer skills
Negotiation skills
Product knowledge
Selling experience penetrating or maintaining    accounts; or several years experience in customer service role with upselling emphasis.
Demonstrated excellence in providing superior customer service, communication, negotiation, interpersonal and problem solving skills.