Job Order Detail

Description

Reporting to the Director, Service Excellence, the Manager, Customer Experience is responsible for developing and executing corporate initiatives that build and strengthen service excellence capacity, culture transformation and employee engagement at SLGA. This position also supports and enhances employee engagement by providing consul, planning and delivery of strategically-focused and proactive internal communications designed to inform all employees about SLGAs strategic direction, operational plan, service excellence, continuous improvement, culture, organizational change, and the SLGAs progress delivering each.

This position collaborates with SLGA divisions, Organizational Change Management, Culture, Strategy and Corporate Performance to develop and implement initiatives, practices and programs that build and strengthen service excellence and improve customer and employee satisfaction.  
  
Please see vacancy on our website for required qualifications & competencies.