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In a Catholic environment that fosters collegiality and supports continuous learning, this employee reports to the Supervisor, Information Technology with responsibility to provide a single point of contact for end users to receive support and maintenance within the school divisions computing environment. Included are the installing, diagnosing, repairing, maintaining, and upgrading all end-user computing hardware, equipment, and peripherals to ensure optimal workstation performance. The Technical Analyst will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.
Required Duties and Responsibilities:
The Technical Analyst shall perform such duties and responsibilities as may be assigned including but not restricted to the following:
Conduct oneself in a Christian manner appropriate to an educational institution.
Be knowledgeable and supportive of Regina Catholic Schools policies and expectations.
Operational Management
Provide Tier 1 Help Desk services to Regina Catholic Schools technology users.
Provide customer first-point-of contact support and issue resolution.
Provide workstation troubleshoot and support services.
Assist in asset management including computer equipment service and repair history.
Install and configure computer related hardware and software.
Assist in the implementation and upgrading of network cabling.
Workstation imaging and deployment.
Computer and Technology Knowledge
- Internet
- DOS
- MAC
- Hardware
- Device drivers
- Applications - desktop
- Office Suites
- Electronic mailing software
- Image editing software
- Desktop publishing software
Essential Skills
- Document use
- Working with others
- Problem solving
- Job task planning and organizing
- Finding information
- Computer use
Transportation/Travel Information
- Own vehicle
- Valid driver's licence
Credentials (certificates, licences, memberships, courses, etc.)
- A+ Certification
Work Setting
- Educational facility
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
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