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The RBC Dominion Securities branch in Moose Jaw, SK is looking for an associate to be part of a dynamic team. The selected candidate will work closely with the Investment Advisor (IA) and perform administrative functions related to client accounts and inquiries while providing the highest quality client service. The ideal candidate should have some previous financial or brokerage industry experience and have either completed the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH) or be currently enrolled in the course with the expectation to complete within six months.
Key Accountabilities:
Client Service:
Input and follow up on client orders as directed by the IA
Meet and greet prospects and clients
Investigate and follow up on client inquiries
Utilize contact management system for all necessary follow up
Administrative:
Investigate and resolve inquiries and complaints related to accounts and refer to the Investment Advisor, Branch Management
where appropriate
Follow up on client trades to ensure proper settlement and delivery
Maintain current knowledge of client accounts by reviewing daily activity on line and applicable reports
Maintain client accounts
Online account maintenance
Monitor all pending registered plan transfers to ensure completion on a timely basis
Ensure clients accurate and timely completion of all necessary documentation and forward to appropriate Branch contact
Documentation and New Accounts openings
Research
Print Reports and distribute accordingly
Assist in preparing mailing such as seminars, newsletters, and information packages
Essential Skills
- Writing
- Oral communication
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
Credentials (certificates, licences, memberships, courses, etc.)
- Not applicable