Job Order Detail

Description

STORE GENERAL MANAGER (Full-Time) - Gateway Mall - Prince Albert, SK

Customer Service;
An ambassador and leader of the customer experience you look to develop relationships with customers and provide mentorship and coaching to your team to ensure the same.

Operations:
Demonstrates and follows up on execution of FGL visual compliance standards, store maintenance and pricing standards.
Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
Ensures processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards.
Creates and / or monitors the creation of efficient store weekly scheduling for both sales and support functions.

Training
Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support
Create development plans and conducts annual appraisals for management team; support and coach to improve any performance gaps, and conducts ongoing coaching to improve team.
Communicates in a clear and concise manner to team, leading effective huddles / meetings / coaching sessions, keeping team well informed of pertinent information.
Completes and holds team accountable to complete required Forzani Retail College training within timeframes.
Develops and leads recruiting and hiring strategy for store, maintains a complete team
Create succession plans through continuous training and development

Leadership
Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
Provides mentorship to teams and influences continuous growth, exemplifying FGLs Leadership Brand.