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The Front Lobby Assistant is the first point of contact for our guests when they stay at Wild Goose Motel and Campground in Kerrobert, SK. The main responsibilities include greeting and registering guests, responding to inquiries and checking guests out of motel, receiving payment. The Front Lobby Assistant must have experience working with computers in a customer service environment.
Qualifications
Past experience working as a cleaner would be considered an asset
Experience utilizing 5 Star System, Microsoft Word, Excel, and Outlook
Must be available to work weekends and evenings as required
Job Requirements
Maintain an inventory of vacancies, reservations and room assignments
Register arriving guests and assign rooms
Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
Present statements of charges to departing guests and receive payment.
Respond to and resolve guest complaints and problems in a timely fashion
Provide guest satisfaction through respectful communication and follow-up
Skills and Abilities
Track record of being able to achieve deliverables
Excellent written and verbal communication skills
Works well with others and is a team player
Professional attitude and outstanding interpersonal skills
Ability to multitask and prioritize for effective time management
Capacity to work with minimum supervision
Understanding and commitment to a positive customer service experience
Essential Skills
- Reading text
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Computer use
Credentials (certificates, licences, memberships, courses, etc.)
- Not applicable
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Maintain occupancy statistics
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Motel
- Campground
Work Location Information
- Rural community
Security and Safety
- Bondable
- Credit check
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet software
- Database software
- General office equipment
- Internet browser
- Five Star
- Hotel Soft
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