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1. Answer phone calls and respond to inquiries
2. Greet guests and attend to their needs
3. Register arriving guests and assign rooms
4. Process statement of billing/charges
5. Receive payment
6. Compile and check daily record sheet,guest
accounts, vouchers using computerized system
7. Respond/process complaints
Essential Skills
- Oral communication
- Working with others
- Critical thinking
- Computer use
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Balance cash and complete balance sheets, cash reports and related forms
- Customer service oriented
- Clerical duties (i.e. faxing, filing, photocopying)
Work Setting
- Hotel
Work Location Information
- Rural community
Security and Safety
- Bondable
Business Equipment and Computer Applications
- Computerized reservation system
- Five Star
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