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Service Writer is responsible for the administrative functions of the Service Department including the various accounting needs. This role also provides administrative support to the Service Manager.
You answer a high volume of calls and maintain a rapid response rate; log information on calls received, answer client inquiries regarding appointments and other queries where needed. Collaborate with Service Administrator and Manager to schedule Service techs to jobs. Maintain filing system for work orders.
You also must maintain master list of A/R and conduct collection calls on client accounts weekly.
You will cover reception when needed; perform general clerical duties.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Specific Skills
- Establish work priorities
- Ensure deadlines are met
- Carry out administrative activities of establishment
- Assemble data
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
Security and Safety
- Basic security clearance
Business Equipment and Computer Applications
- Windows
- General office equipment
- Electronic mail
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