Job Order Detail

Description

We are GROWING...How about you?
We at Horizon feel that a company is only as good as its
people. That is why we employ the best and brightest. Our
unprecedented growth has created new opportunities for
highly motivated individuals who can thrive and contribute in a
fast paced, dynamic environment. Horizon has several
opportunities for you to make a career move to join a leading
edge firm.

Horizon is looking for a Help Desk Analyst. This position
resides within the Service Desk team and is responsible in
providing first line support to internal customers, assisting
them with hardware and software problems via phone or
email. Technical support covers a broad scope of technologies
such as password resets, Microsoft Windows issues or
questions, assistance with email, business application user
security or assistance with Microsoft Office. This position
requires that the individual answer technical questions and
accurately record a detailed description of the problem at
hand. It is also responsible for tracking the incident from
creation until completion to ensure the incident has been
resolved correctly.