Job Order Detail

Description

About the Organization:
FCI Accelerated Solutions (FCIAS) is a progressive and successful Saskatchewan-based information technology and management company. The company provides project management, business analysis, systems integration, and application development & support services to many of Saskatchewan's largest organizations.

About the Opportunity:
FCI Accelerated Solutions (FCIAS) is currently seeking an experienced Help Desk Analyst to join our Regina team.   We offer both full time and contract opportunities.

The successful candidate will possess 3+ years experience providing technical support to a multi-vendor group and have exceptional verbal and written communication skills. The candidate will be customer service focused and have the ability to analyze situations and proactively trouble shoot incidents.   Other skills required:
    Documenting the life cycle of incidents and transferring knowledge to others
    Providing leadership/training other help desk analysts
    Responding to network, server and communication problems as needed
    Knowledge of Windows 7 and higher, Office 2010, and Lotus Notes 8.5 on multiple platforms

Qualifications
ITIL/HDI certifications or higher considered an asset
Microsoft certification in MCP, MCSA, MCSE or MCITP considered an asset
Computer science degree

If you feel that your contribution would be an asset to the technical help desk support team we would like to talk to you.