Job Order Detail

Description

Adecco is currently recruiting for one of their top clients a Help Desk Analyst to work in Regina. This position job duties and responsibilities will include providing first line support to internal customers, assisting them with hardware and software problems via phone or email, with a focus on resolution at first point of contact. Technical support covers a broad scope of technologies such as password resets, Microsoft Windows issues or questions, assistance with email (Lotus Notes), business application user security or assistance with Microsoft Office.
This position requires that the individual utilize analytical skills to perform tasks associated with processes such as trouble shooting incidents, fulfilling requests, and coaching end-user on the use of software. Documentation of tasks completed, as well as knowledge captured, it a vital component of the position. The analyst will be responsible for following the life cycle of all end-user tickets to ensure resolution/service is provided, and client satisfaction has been achieved. Experience in leadership, mentoring, and training help desk analysts would be considered an asset.
Other Responsibilities will include:
- Be the First Point of Contact for Technical Support for users requiring assistance
- Track tasks/incidents
- Maintain a high degree of customer service for all support calls
- Provide support to approximately 1200 internal customers

ITIL Foundations (or higher) certifications will be considered as asset.

If you are interested in the Help Desk Analyst job located in Regina please apply online www.adecco.ca.