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KEY DUTIES AND RESPONSIBILITIES:
Interact, respond and follow up with customers on a daily basis, promptly responding to all inquiries in a courteous and efficient manner
Sell a diversified line of products via phone, fax, email and over-the-counter
Processing customer orders through the computer system, ensuring accuracy and prompt delivery
Maintain a well-rounded knowledge of products sold
Promote Company products and services to customers and provide substitutions where required
Review open orders and backorders on a daily basis
Maintain knowledge and ensure compliance of safety policies and procedures of Occupational Health & Safety Act, WHMIS, Transportation of Dangerous Goods Act, and all related governing legislation
Support Branch Manager by assisting with everyday operational/administrative functions, when required
Other branch support related duties including but not limited to supporting the warehouse functions as required
REQUIRED EXPERIENCE AND QUALIFICATIONS:
A minimum of 1 to 2 years previous customer service experience is required
Demonstrates a strong work ethic and personal commitment to get the job done
Demonstrated focus on wowing the customer with exceptional service
Team-player and an ability to work independently
Knowledge of industrial and/or safety products is preferred
Superior interpersonal, problem solving and customer service skills to effectively build relationships
Strong communication skills, ability to convey message in an organized, clear and effective manner
A self starter, taking action to achieve goals beyond what is required
Strong time management and organizational skills, with proven ability to adhere to tight deadlines
Proficient computer skills and aptitude
Knowledge of dangerous goods and WHMIS regulations is required
Completion of High School Diploma/Post Secondary education or equivalent work experience
Essential Skills
- Oral communication
- Job task planning and organizing
- Computer use
- Continuous learning
Work Setting
- Hardware store
Product Experience/Knowledge
- Power tools
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