Job Order Detail

Description

BSC needs a Help Desk Analyst for our client. You will provide first line support to internal staff, assisting them with hardware and software problems, password resets, Microsoft Windows issues, email (Lotus Notes), business application user security or assistance with Microsoft Office.

Good to have:
-End-User Technical IT Support experience  on a corporate Help Desk or Service Desk
-Experience Using Ticketing Tracking/Incident Mgmt Systems
-ITIL/HDI Certification, degree in Computer Science and/or certificate in Microsoft such as MCP, MCSA, MCSE, MCITP is an asset
-Knowledge of Networking Fundamentals, PC/laptop Hardware and Peripherals
-Hands-on experience on Microsoft Office Application Software and Windows Desktop (Windows 7 and Higher) Operating Systems, and Line of Business application
-Experience or training with MS Active Directory Admin and user account maintenance
-Experience working with Incident Mgmt, Problem Mgmt
-Knowledge Engineering, Process documenting/maintenance experience

-Must have North American work experience.