This job is no longer taking applications and is displayed only for reference.
To view current postings please conduct a new search.
Thank you.
Dasro is looking for a Help Desk Analyst for a contract role with one its public sector client in Regina.
Job Responsibilities:
Providing First Point of Contact technical support for users requiring assistance with information technology issues and problems via phone or email logging the issue in the incident management system
Following key service management processes such as Incident Management, Request Fulfillment, and Knowledge Management. Experience working in an environment employing formal processes may be considered an asset.
Qualifications:
End-User Technical IT Support Experience in a corporate Help Desk or Service Desk environment
Experience Using Ticketing Tracking/Incident Management Systems
ITIL/HDI Certification (Note Level) (degree in Computer Science and/or certificate in Microsoft such as MCP, MCSA, MCSE, MCITP would be an asset)
Knowledge of Networking Fundamentals, PC/laptop Hardware and Peripherals
Solid Hands-on experience on Microsoft Office Application Software and Windows Desktop (Windows 7 and Higher) Operating Systems, and Line of Busines application
Experience/formal training with MS Active Directory administration and user account maintenance
Experience working with formalized Incident Management, Problem Management and other IT process environments
Experience working in an environment employing Knowledge Management
Knowledge Engineering, Process documenting/maintenance experience
Credentials (certificates, licences, memberships, courses, etc.)
- Microsoft Certified Systems Engineer (MCSE)
|
© 2024 SaskJobs. All rights reserved. Privacy Statement | Disclaimer | Copyright | Contact Us | Mobile Site | Site Map |
Email a Friend
Print This Job%20Desktop Support Analyst)
