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Helpdesk Analyst

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Job Order #: 5388410

NOC: 2282
Employer Name:
Modis Canada
Posted Date:
11-Sep-2014
Location:
REGINA
 
# of Positions:
1
Employment Terms:
Contract
Length of Employment:
1 year
Education:
University Certificate
Experience:
3-5 Years
Apply By:
19-Oct-2014
How to Apply?:
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Employer Name:
Modis Canada
Employer Address:
 
1844 SCARTH ST
REGINA,SK
CANADA
S4P 2G3
Contact Name:
Shruthi Srirangaraju
Contact Phone:
306-757-3119
Contact Email:
Shruthi.Srirangaraju@modis.com
Employer Website:
Modiscanada.com


Description

Our Regina, Saskatchewan based client is looking for a Helpdesk Analyst for a 1 Year Contract role in Regina.

Description of Requirements

    This position resides within the Service Desk team and is responsible in providing first line support to internal customers, assisting them with hardware and software problems via phone or email. Technical support covers a broad scope of technologies such as password resets, Microsoft Windows issues or questions, assistance with email (Lotus Notes), business application user security or assistance with Microsoft Office.
    This position requires that the individual answer technical questions and accurately record a detailed description of the problem at hand.
    The resource is also responsible for tracking the incident from creation until completion to ensure the incident has been resolved correctly.

Role Description:

    Provide first line technical support for users requiring assistance with information technology issues and problems via phone or email logging the issue in the incident management system
    Tracking issues to resolution and updating the internal knowledge base
    Maintain a high degree of customer service for all support calls
    Take ownership of user problems and be proactive when dealing with customer issues    
    Escalate tickets (i.e. due to technical complexities) if resolution cannot be reached to the relevant IT support group
    Research and troubleshoot problems using available tools such as the Help
    Desk knowledge base and Remote Assistance.
    Respond, as needed, to network, server and communications problems
    Support 1,200 (approximately) internal customers

What Modis can Offer?
Fantastic Salary & Great Work Life Balance!!!

***Please note: Modis will connect up with suitable consultants***

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