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Rogers Retail is seeking Retail Customer Representatives who are enthusiastic about delivering a differentiated Sales & Service experience within the retail industry at our Lawson Heights Mall location. They should be somebody who is passionate about delivering great service to our customers, has a proven track record for driving sales and thrives in a fast paced, highly competitive sales environment. If you are driven, motivated, enjoy face to face customer interaction, provide above and beyond service and crave the opportunity to make a difference we want you to represent Rogers!
Responsibilities:
Build and establish customer relationships
Build customer relationships by providing prompt and exceptional sales and after-sales service
Work with customers to understand their needs and recommend the best solutions
Own the resolution of customer issues and resolve with urgency and good judgment
Keep apprised and be knowledgeable of Rogers products, services, promotions and policies and the telecommunications industry
Act as a Rogers ambassador by professionally representing the organization in accordance with the value standards
Qualifications:
Self-confident, enthusiastic and friendly
Thrive in a fast paced environment
Performance oriented
Have previous experience delivering customer service
Previous retail experience is an asset
Motivated and enthusiastic team contributor
Take ownership and accountability in educating customers on Rogers.com and other self-serve tools
Strong listening and communication skills, professional manner, and ability to deal with customers effectively in a face-to-face fast paced working environment
Ability to work flexible hours, including day, evening, and weekend shifts within retail hours of operations
Sales Central, and/or SGI, ICM are an asset
Passion for telecommunications industry
Apply now for a career like never before.
Product Experience/Knowledge
- Telephones
- Home electronics
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