Job Order Detail

Description

To provide advanced technical leadership and support to ICT Help Desk staff and clients for enterprise IT services (e.g., accounts management, blackboard learn, portal, e-mail, spam filtering, mailing lists, anti-virus, Help Desk Ticketing System (Tracks) etc.). This position investigates issues, troubleshoots, escalates problems, and collaborates with Systems Analysts to develop solutions for complex technical issues. Developing, documenting best practices and analyzing workarounds for more permanent solutions. Assist in the development of Help Desk Services strategies and procedures.