Job Order Detail

Description

Responsibilities include:
Answer a variety of internal/external customer questions and inquiries regarding all SCIC programs via the provincial virtual contact centre (VCC), toll free lines, walk-ins, fax and/or emails.
Maintain, administer and process customers contracts ensuring efficiency and accuracy.
Data capture customers financial and program specific information into various databases.
Contact customers and/or their authorized representative to obtain and exchange information, discuss and confirm program/contract requirements.
Interpret and validate financial information used during the data assessment process.
Resolve problems associated with customers Crop Insurance claim and/or AgriStability application.

Completion of Grade 12, supplemented with a relevant business course and extensive related clerical experience. An equivalent combination of education and experience may also be considered. Other qualifications include:
Strong interpersonal skills, customer focused, with the ability to deal tactfully with customers, where they may, at times, be difficult or confrontational.
Excellent written and oral communication skills with experience in explaining complex policies and procedures in layperson terms.
Strong time management skills with the ability to multi-task.
Demonstrates integrity with a focus on service excellence and innovation.
Demonstrated problem solving skills with strong attention to detail.
Good mathematical skills with the ability to complete simple calculations.
Knowledge and experience with computer applications, specifically databases, Microsoft Word, Excel and Outlook.
Basic farm/agriculture knowledge.
Preference will be given to those applicants with an in-depth knowledge of SCIC programs, policies and procedures.