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Our Saskatoon branch is currently seeking candidates to fill the position of Inside Sales Representative. Reporting to the Operations Manager, the incumbent will be responsible for achieving inside sales revenue goals by obtaining and up-selling orders, creating customer satisfaction, and adding value to the customer's buying experience.
Key Responsibilities:
Generate new and repeat sales by providing product and technical information in a timely manner
Determine customer requirements and expectations in order to recommend specific products and solutions
Present price, credit and terms in accordance with standard procedures and customers' profitability profiles
Accurately process customer transactions such as orders, quotes or returns
Provide accurate information regarding availability of in-stock items
Obtain accurate information from vendors relating to shipment dates and expected dates of delivery
Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items
Educate customers about terminology, features and benefits of products to improve product related sales and customer satisfaction
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Contact customers following sales to ensure ongoing customer satisfaction
Fill requests for catalogs, information or samples
Setup and maintain customer files
Manage time effectively, meet personal goals and work effectively with other members of the distribution team
Communicate to the purchasing department unexpected increases or decreases in demand for products
Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
Essential Skills
- Document use
- Numeracy
- Writing
- Working with others
- Job task planning and organizing
- Computer use
- Continuous learning
Type of Sales Account
- Regional accounts
Transportation/Travel Information
- Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
- Not applicable
Type Of Sales
- Manufacturing
- Engineering
- Construction
- Agriculture
Specific Skills
- Resolve product and service related problems
- Estimate costs of installing and maintaining equipment or service
- Promote sales to existing clients
- Assess client's needs and resources and recommend the appropriate goods or services
- Conduct sales transactions through Internet-based electronic commerce
- Provide input into product design where goods or services must be tailored to suit client's needs
- Troubleshoot technical problems related to equipment
Work Conditions and Physical Capabilities
- Fast-paced environment
- Tight deadlines
- Attention to detail
- Sitting
Security and Safety
- Basic security clearance
Products/Services
- Waste disposal and refuse systems
- Utilities
- Steel
- Refined petroleum and coal products
- Pulp and paper
- Primary metals
- Natural gas
- Mining machinery/equipment
- Industrial machinery and equipment
- Agricultural equipment
- Construction materials and equipment
- Forestry services and products
- Manufacturing and industrial products
Customers/clients
- Industry
- Commercial establishments
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