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Customer Experience Representative (CER) - 0073Y
Coles in Swift Current is now accepting applications for a Part-Time CER. This role would require a minimum availability between 11-6pm Monday to Friday and 12-9pm from Monday to Friday during the month of December. Please apply online for consideration.
Are you passionate about books, gifts and lifestyle products and delivering world-class customer service?
Indigo has become more than the traditional bookstore. In addition to our incredible selection of books, we now offer quality gifts, lifestyle products, toys and games, all of which make Indigo a dynamic, creative place to work.
As a CER, you deliver inspirational customer care throughout the Indigo store. You play a critical role as the first and last point of contact for our customers. You sell our books and life-enriching product lines with passion and enthusiasm, and provide a delightful, inspiring experience to each customer every time they visit our stores.
Whats The Job?
Adding joy to our customers lives and finding new, meaningful ways to improve the customer experience
Building customer relationships by uncovering their stories, getting to know their needs and recommending product selections they feel good about
Sharing your passion for Indigos unique assortment of books and life-enriching products, and generating excitement about new products, promotions and programs
Connecting with communities by leading and supporting Indigo events with the highest degree of professionalism
Contributing team spirit
Using merchandising standards to create visually appeal
Your Experience
Previous employment in retail
Have worked in sales or merchandising
Knowledge of Indigo product lines and offerings is an asset.
Apply now and learn more about how you can enrich your life with a career at Indigo! You'll love working at Indigo.
Indigo Books and Music Inc. is an equal opportunity employer
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Specific Skills
- Access and process information
- Sell merchandise
- Receive payments
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
Work Setting
- Retail and wholesale distribution center
Work Conditions and Physical Capabilities
- Fast-paced environment
- Repetitive tasks
- Attention to detail
- Standing for extended periods
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