Job Order Detail

Description

Purpose of Job:
In coordination with the supervisor, provide
leadership and guidance to hourly staff.
Essential Functions:      Ensure that restaurant is properly organized and staffed as designated through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods. Conduct orientation, training and evaluation of crew members. Assist hourly employees at the point of sale in the execution of product promotions.     Ensures guest service in all areas meets applicable standards for quality, value and cleanliness. Handle customer complaints, taking prompt and appropriate action to resolve problem.
Accountability: Supervise the operation of specific areas of the restaurant, providing direction and leadership to crew members, in accordance with established standards, policies and procedures. Assist in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness. Work to establish a professional working relationship with all restaurant employees to foster and promote a cooperative and pleasant working climate, which will be conducive to maximize employee morale, productivity and efficiency.