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Maintain an inventory of vacancies, reservations and room assignments
Register arriving guests and assign rooms
Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
doing a some laundry.
Essential Skills
- Reading text
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Computer use
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process telephone calls
- Maintain occupancy statistics
- Investigate and resolve complaints and claims
- Arrange services required for guests with special needs
- Work with minimal supervision
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
Business Equipment and Computer Applications
- Word processing software
- Computerized bookkeeping systems
- Computerized reservation system
- Internet browser
- Basic computer skills (will train)