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Position Purpose:
Kitchen Designers are responsible for providing exceptional customer service and driving sales in kitchens and other departments as required, to sell the total project. The Kitchen Designer qualifies customers, executes kitchen design consultations, provides quotes and recommends product options to help customers realize their dream kitchens. The Kitchen Designer facilitates the smooth and efficient processing of all kitchen department in-stock, custom orders and installation sales until the project is completed to the customers satisfaction. Kitchen Designers use strong customer relationship skills, superior product expertise, and advanced project knowledge to provide a differentiated experience that drives sales.
Position Responsibilities:
Consistently demonstrating Customer FIRST behaviors with customers
Being responsible for total department kitchen sales, as well as sales in other departments as required to complete the total project
Maintaining relationships with customers in person, over the phone and via email throughout the entire design process to ensure an exceptional customer experience
Achieving individual sales targets to support overall department goals relating to sales and customer service and taking appropriate actions in order to accomplish these goals
Prospecting and engaging kitchen customers, giving them reasons to buy at The Home Depot
Providing showroom tours that inspire customers to start building their dream kitchen at the Home Depot and qualifies them for the design consultation
Meeting with customers for design consultations, leveraging the 20/20 system to provide designs, product options and quotes
Scheduling customers for kitchen measures
Driving cabinet re-facing appointments
Quote conversion following up on open projects to close sales
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Job task planning and organizing
- Finding information
- Computer use
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Know products, materials and installation techniques
- Estimate cost of projects and prepare detailed specifications
- Create interior spaces that reflect clients' needs and tastes
Work Setting
- Construction company
Area Of Specialization
- Kitchen
- Interior design (general)
- Architectural design