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The Saskatchewan Liquor and Gaming Authority is seeking a permanent Service Desk Analyst in the Information Technology Branch. The SLGA Service Desk is the single point of contact for users regarding all technology incidents, service requests and how-to inquiries. As a result, this position is required to diagnose, assess and identify ways to address users information technology problems. In addition, this position provides the first level of support services related to printers, point of sale terminals, desktops, and servers in a Local Area Network (LAN) and Wide Area network (WAN) environment.
On a weekly rotational basis, the Service Desk Analyst facilitates province wide equipment scheduling including preventative maintenance, equipment lifecycle planning, and desktop installations. This position is responsible for a structured equipment deployment and maintenance process that includes: ordering, receiving, configuring, deployment, installation and disposal of computer equipment. Furthermore, the Service Desk Analyst administers the procurement process from a technical perspective and will be the primary contact for vendors.
See our website for a list of required Technical/Qualifications and Competencies.