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The Personal Banker provides superior sales and customer service to meet customer needs.
Performs a variety of sales and service activities to retail customers, either face to face or through an alternate channel
Emphasis on client conversion, acquiring new account relationships, making qualified referrals and developing existing client portfolios through the cross and up-sell of HSBC products and services
Responsible for ensuring the accurate and timely processing of all activities related to area of specialty
Ensures compliance, operational and system controls in accordance with HSBC regulatory standards and government regulations
Provide basic operational support to the business as required
Customer Interaction
Identify and understand basic customer needs in order to complete transactions with speed, efficiency and certainty
Maintain superior and courteous service to promote products and expand customer relationships
Ensure work area is maintained in accordance with HSBC standards
Leadership & Teamwork
Contributes to team-based approach in managing customer needs
Actively participates and assists with all Bank promotional programs, sales targets and direct marketing initiatives
Participates in business development programs within area of specialty to enhance product knowledge and cross selling skills
Actively refers customers to other areas of HSBC where appropriate
Demonstrate Group capabilities
Qualifications
Secondary school graduation
Demonstrated experience in banking or related industry in a customer service or client facing role
Professional appearance and attitude
Team player, development minded with ability to sell
Excellent communication (verbal and written), customer service and interpersonal skills
Ability to multi-task, handle large volumes and multiple deadlines
Understands / speaks second language would be an asset
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Specific Skills
- Store, update and retrieve financial data
- Provide information to clients
- Promote financial products and services
- Process banking transactions
- Perform clerical duties such as sort and file deposit slips
- Balance daily transactions
- Perform data entry
Work Setting
- Banking
Work Location Information
- Urban area
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
Security and Safety
- Criminal record check (abstract)
- Credit check
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
- Currency counting machine
- General office equipment
- Internet browser
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