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Client Care Associate

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Job Order #: 5376821

NOC: 1453
Employer Name:
Western Financial Group (Network) Inc.
Posted Date:
25-Jul-2014
Location:
YORKTON
 
# of Positions:
1
Employment Terms:
Full Time
Apply By:
30-Sep-2014
How to Apply?:
This job is no longer taking applications

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Employer Name:
Western Financial Group (Network) Inc.
Contact Name:
Shannon Baradoy
Contact Email:
Shannon.Baradoy@coastcapitalsavings.com
Employer Website:
career4.successfactors.com/sfcareer/jobreqcareer?jobId=14604&company=wfg&username=


Description

***CLIENT CARE ASSOCIATE***
***Yorkton, SK***

Western has a reputation for continual growth, while maintaining its focus on our commitment to being part of the communities that we serve. If you are looking for a career where you know that you make a difference in what you do every day and have a desire to develop yourself, both personally and professionally, then we may have an opportunity for you!

What will you do as a Client Care Associate at Western?
You will support the branch by providing excellent customer service and directing inquiries appropriately. You will be managing the organization and flow of work through the branch and will have the opportunity to work towards a general insurance license.
Liaise between customers and external insurance companies
Accept and reconcile customer payments
Ensure accurate data entry of all customer information, invoicing, and coverage selection
Support team members when needed with other administrative tasks
Adhere to company processes to provide consistent and accurate documentation and correspondence
Self-development through industry involvement, training, and other courses

What skills, qualifications and experience should you have to be successful at Western in this role?
General Insurance Level 1 License, but we will train the person with the right skills to succeed in this role
Autoplan, or other industry related experience is an asset
Experience in a reception role with administrative responsibilities
Practiced attention to detail and multitasking in a retail environment
Capacity to provide exceptional customer service
Strong communication skills, both written and verbal

 

Skills and Abilities

Essential Skills
 - Oral communication
 - Computer use
 - Continuous learning
Credentials (certificates, licences, memberships, courses, etc.)
 - Not required
Security and Safety
 - Criminal record check (abstract)
 - Credit check

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