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The receptionist is responsible for signing in and out customers, ordering parts and accessories, answering phone calls, cleaning, opening and closing the store, keeping the technicians on track etc.
The successful candidate will be:
organized
ready to learn
happy and friendly
customer oriented
outgoing
motivated
trustworthy
knowledge of microsoft excel and word
speak english fluently
minimum of grade 12 education
Knowledge of computers and cell phones is an asset but not required as much will be learned on the job and a minimum of one year customer service experience is required.
Skills and Abilities
Work Setting
- Business services
Transportation/Travel Information
- Own transportation
Essential Skills
- Continuous learning
- Computer use
- Finding information
- Job task planning and organizing
- Critical thinking
- Decision making
- Problem solving
- Oral communication
- Document use
- Reading text
Work Conditions and Physical Capabilities
- Repetitive tasks
- Work under pressure
Additional Skills
- Data entry
- Maintain records
- Order office supplies
- Provide basic information to clients and the public
Specific Skills
- Receive and issue payments
- Answer, screen and forward telephone calls
- Obtain and process information required to provide services
- Perform clerical duties, such as filing and sorting and distributing mail
- Record and relay information
- Send invoices
Business Equipment and Computer Applications
- Internet browser
- Accounting software
- General office equipment
- Database software
- Electronic mail
- Spreadsheet software
- Word processing software
- Windows
Essential Skills
- Reading text
- Document use
- Oral communication
- Working with others
- Critical thinking
- Computer use
Transportation/Travel Information
- Own transportation
Additional Skills
- Order office supplies
- Maintain records
- Data entry
Specific Skills
- Send invoices
- Schedule and confirm appointments
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
- Receive and issue payments
Work Setting
- Business services
Typing (Words Per Minute)
- 0 - 40 wpm
Security and Safety
- Basic security clearance
- Criminal record check (abstract)
Business Equipment and Computer Applications
- Electronic mail
- Electronic scheduler
- Database software
- Accounting software
- Internet browser