Job Order Detail

Description

The General Manager will demonstrate they have the know-how to deliver on the vision, the mission and uphold the culture of a phenomenal hotel chain.

RESPONSIBILITIES:
Establishing and communicating objectives that support and align with corporates vision
Monitoring operational efficiencies to ensure profitability while meeting operating and capital budgets
Implementing marketing initiatives that align with hotel branding
Maximizing revenue per available room through yield management
Providing staff with skills training to provide value-added service to customers and monitor success of training
Monitoring customer satisfaction ratings and developing plans to maintain or increase customer satisfaction
Attracting, hiring and retaining qualified employees
Providing leadership and guidance to maintain high morale throughout the hotels
Communicating daily and weekly with the Director of Operations
Ensuring all health and safety standards are exceeded
Maintaining all month end documentation and providing the accounting department accurate reports
Providing cash/credit card summaries as required
Ensuring banking is completed on a daily basis

QUALIFICATIONS:
A High School Diploma or GED required
A Diploma in Hospitality Management considered an asset
Minimum of 5 years working experience in the hotel industry, demonstrating progression with each career move
3 years experience in a leadership capacity
A valid Class 5 drivers license
Previous experience with budgeting and forecasting
Ability to demonstrate being both a leader and team player
Superior written and verbal communication skills
Excellent customer service and interpersonal skills
Ability to set and monitor goals and provide status updates as required
Ability to set priorities for self and others in the hotel
Project planning capabilities coupled with time management and organization techniques
A fun, positive attitude with a sense of humour