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Thank you.
This position involves: welcoming and directing
customers, in person and by telephone to the most
appropriate programs and services which will meet
their needs and optimize their opportunities for
personal growth, registering members and program
participants by phone or in person, collecting
money for payments, maintaining an accurate cash
float, operating the switchboard, welcoming all
customers at the desk and directing them to the
appropriate person or place, typing and copying
various materials and producing computer reports
for attendance and course rosters upon request,
carrying out a variety of procedures related to
reception and controlling the building access.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Additional Skills
- Provide basic information to clients and the public
- Maintain records
- Data entry
Specific Skills
- Schedule and confirm appointments
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Operate switchboard or telephone system
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
- Receive and issue payments
Work Setting
- Not-for-profit organization
Work Location Information
- Urban area
Typing (Words Per Minute)
- 0 - 40 wpm
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
Security and Safety
- Bondable
- Criminal record check (abstract)
Business Equipment and Computer Applications
- Windows
- Switchboard 1-25 lines
- Spreadsheet software
- Electronic mail
- Database software
- General office equipment
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